Perception is Reality

Perception is Reality

The old adage – the customer is always right – is a bit skewed if not misconstrued.  More correctly; what the client thinks is right, or not, doesn’t always make them correct. Change the perception.  Change the thinking.  What is ultimately important...
Permutations of Customer Happiness!

Permutations of Customer Happiness!

One of the things you learn in a college PSYC-101 class is this:  Happiness has three requirements. Those requirements are control, affection and belonging.  Think about it.  There are several possible variations, orders of, or arrangements of those three...